Assistance Channels

  • 1 hour ticket response time
  • A one hour Ticket Reply Warranty

  • Our customer support crew is online day and night to respond to every one of your support needs. Each ticket you send to us shall be addressed within less than 60 mins. If your situation requires aid from one of our administrators, we’ll address the ticket to the person on shift and will let you know that the problem will soon be resolved.

  • Top quality support service
  • Expert Client Support Service

  • We are on line for you 24 hours a day to offer help and client support and to aid you with any issue that you could possibly come across whilst supervising your virtual server. We can easily help you with all pre–configured software packages, such as your OS, server administration panel (with respect to the VPS type) and the Web Site Control Panel produced solely by us.

  • Intuitive help center
  • An Informative Help Zone

  • Each part of the Web Site Control Panel that is available with no charge with your VPS offers an internal knowledge base. You will find a selection of thorough how to articles and a selection of step–by–step video classes that present all the important site maintenance tasks. You can find them by clicking the Help or Video buttons in the upper right side of each Control Panel section.