Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Section

  • The Help Center section built into hostonfire.uk’s Web Site Control Panel offers a collection of help articles and regularly asked questions. Aimed at fixing any common problem that you might chance upon, they are contributed by our support team of capable techs.

  • Top quality support service

  • Educational Video Clips

  • If you prefer to watch how a task is executed or how a problem is dealt with, rather than just reading about it, examine our collection of instructional video tutorials. They cover many different issues and will help you swiftly understand how to work with our Web Site Control Panel.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Guarantee

  • We back up all semi–dedicated servers with a 24/7/365 help desk service and a 60–minute response guarantee. Our skillful support engineers will be online day and night to respond to your queries and to sort out any issue that you may possibly have. Just send a customer support ticket from the Help section and we will reply immediately.