In case you are a website owner, a problem can always surface and it doesn’t automatically need to be associated with the hosting service. For instance, something can go wrong when you bring an application up to date or some crucial data can be modified or erased by chance. Irrespective of what the essence of the problem is, you will have to contact the customer support staff and ask them to recover a backup or to help you resolve the problem that you are facing. How promptly they will do it will determine how much time your websites will be unreachable. For certain sites such as social networking websites or online shops, a regular downtime period can too often mean losing visitors and cash. For this reason, it is important for you to use the services of a hosting company that provides not only a very good customer support service, but also a well-timed one.

One-Hour Response Guarantee in Website Hosting

In case you are using one of our Linux website hosting and you have an enquiry or chance upon an obstacle, you can touch base with us 24/7/365 by submitting a technical support ticket or by sending an email and we guarantee that you’ll receive an answer in no more than 60 minutes. If the issue can be solved, we will do it before we reply, while if there’s something that you need to do on your end, we’ll provide you with all the required info – what possible solutions to try, what settings to check, etc. Usually, you’ll get an answer within maximum 30 minutes, which goes to say that waiting for hours and hours on end or even for more than 1 day to obtain assistance is something out of the question. Our 1-hour response time guarantee applies to any enquiry that you may have – general, technical or billing.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from our company, you can take advantage of our amazingly fast support services. You’ll receive a reply to any trouble ticket submitted via the hosting Control Panel or e-mail sent to our customer and tech support staff in no more than one hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. It often takes considerably less time to examine and fix a problem. We’ll provide you with more information in case the solution entails something that should be done on your end. In case you contact us during weekends or public holidays, the response time will be precisely the same and considering that our support team is available to you 24-7-365, you’ll receive immediate help for virtually any billing, general or technical issue irrespective of what time of day or night it is.