A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It's a very efficient method to receive some information about the hosting services or have some problem resolved since you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a trouble ticket are the smaller chance of errors at the time you exchange information such as usernames or domain names, the quicker response time because the communication is live plus the fact that you don't need to stay on the chat all the time - you can do something else entirely while the agent examines the issue involved. In addition, you are able to become a part of a live chat room from any kind of computer which is connected to the world wide web, avoiding the telephone rates that you will have to pay in case you are calling to another country.

Live Chat Support in Website Hosting

As we believe that a number of issues are easily resolved when you talk with a live person, we provide a live chat service for all our potential and current customers. The chat is accessible every single day and our customer support representatives can assist you with a variety of questions and issues. If you are not our client yet, you're able to learn more about our website hosting packages and the web hosting environment in general so as to be certain that your websites will work effectively on our servers. If you already have an account and you have some questions or you have any problems with any of our services, you will be able to get in touch with us through the live chat and we will supply you with the necessary details or assist you to troubleshoot the issue. You will need to open a support ticket for some issues which require longer time or the expertise of a system administrator, still for a variety of common problems you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We have live chat support that is available to all of our potential and current customers. If you are searching for a new web hosting account, you'll be able to chat in real time to one of our agents and receive more information about our Linux semi-dedicated hosting so as to pick the optimal package for your websites. In case you already have an account with us, we will be able to support you in a timely manner with billing, general and first-level techmatters. Although in some cases you will need to open a ticket since there're situations that can't be resolved on the live chat, we can help you with various common tasks, such as setting up an email account in an email client or redirecting one domain name to another one. Thus, you'll benefit from timely assistance and you will save many hours.