Integrated Ticketing System in Website Hosting
With a website hosting from our company, you will never need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any trouble ticket whilst browsing through your website files or tweaking different settings. The ticketing system is being monitored 24x7 by our tech support team members and the ticket response time is maximum 60 minutes, but it seldom takes more than twenty minutes to receive support. Unlike some providers, we don’t charge extra for using the ticketing system, so you can get in touch with us as often as you wish and ask for information relating to any technical or billing issue. Plus, you can read a number of help articles, which will help you resolve the most commonly faced predicaments on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was created with one goal in mind – that you should be able to manage everything connected with your account in one single place and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got an inquiry or bump into a complication, you can touch base with our technical support staff right away without having to use a completely different admin dashboard. You can search through your website files or check different settings within your account while sending a new ticket or reading the response to an older one. If you’ve got heaps of tickets and you wish to track down a particular one, you can make use of the intelligent search box, which is available in the Help section of the Control Panel. We’ll make sure you get a reply in less than 1 hour regardless of the essence of your question or issue.